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Cookie Policy

Last Updated: September 11, 2026

This document explains how hellcase manages cookies and similar technologies to provide a seamless and secure experience for our users in Malaysia.

What Are Cookies?

Cookies are small text files that a website stores on your device (computer, smartphone, or tablet) when you visit. They allow the site to recognize your device and remember specific information about you, such as your language preference or login status. In addition to traditional cookies, we may use similar technologies like local storage, which stores data locally in your browser for longer periods, and tracking pixels, which are tiny, invisible images used to monitor how you interact with a page.

For a platform like hellcase, these tools are vital. They ensure that when you move from the game lobby to the cashier to make MYR deposits, you do not have to log in again on every single page. Without these technologies, the website would treat every click as a completely new visitor, making a functional gaming experience impossible.

Types of Cookies We Use

We categorize the cookies used on our platform based on their purpose. While some are vital for the site to function, others help us improve the user experience or deliver more relevant content.

Essential Cookies

These are strictly necessary for the website to operate. They handle your session authentication, ensuring you stay logged in while browsing and securing your account transactions.

Required for Site Operation

Performance Cookies

These collect anonymous data on how visitors use the site. They help us identify which pages are slow to load or which sections of the download app page are most visited.

Optional

Functional Cookies

These remember your choices, such as your preferred currency (RM) or the last few games you played, so you don't have to reset them every time you return.

Optional

Targeting Cookies

These are used to deliver advertisements that are more relevant to your interests based on your browsing habits across different websites.

Optional

How We Use Cookies

Session Continuity: Maintaining your authenticated state so you can browse the platform without repeated logins.
User Preferences: Saving your customized settings and display options for a tailored interface.
Security & Fraud: Detecting multi-account usage and protecting against automated bot attacks.
Analytics: Understanding traffic patterns to optimize page layouts and server response times.
Relevant Offers: Ensuring the promotions you see are applicable to your region and account level.

Third-Party Cookies

Some of the cookies used on our platform are placed by third-party service providers. These partners include analytics tools that help us measure performance, advertising networks that manage promotional content, and specialized security services that prevent fraud during payment processing. Because these cookies are set by external parties, we do not have direct control over them. We encourage you to review the individual policies of these providers to understand how they handle your information.

How to Manage or Disable Cookies

You have the right to decide which cookies are allowed on your device. Most modern browsers provide simple ways to manage these settings:

Google Chrome Settings > Privacy and security > Third-party cookies.
Safari Settings > Safari > Advanced > Website Data.
Mozilla Firefox Settings > Privacy & Security > Cookies and Site Data.
Microsoft Edge Settings > Cookies and site permissions > Manage and delete cookies and site data.

Using "Incognito" or "Private" browsing mode prevents your browser from storing cookies after the session ends, though it does not stop cookies from being used during that specific visit. Please be aware that if you choose to block all cookies, including essential ones, certain parts of our platform will cease to function.

Important Notice: Disabling essential cookies will prevent you from logging into your account and will disable the ability to make deposits or withdrawals, as the system cannot verify your identity.

Cookie Consent & Your Choices

Your control over cookies is primarily managed through your browser settings as detailed above. If a cookie notice is displayed when you first visit, you may use it to set your initial preferences. You can revisit these choices at any time by clearing your browser cache or adjusting your privacy settings.

Where provided by applicable laws in Malaysia, you may have general rights regarding your data, including the right to access, correct, or request the deletion of your information. For a full understanding of how we handle your data and the rules of our platform, please refer to our Terms & Conditions.

Updates to This Cookie Policy

We may update this policy to reflect changes in the technology we use or updates in local regulations. We will announce significant changes via site notifications. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed about how we use cookies.

Contact Information

If you have any questions regarding our use of cookies or wish to seek further clarification, please reach out to our team through the support center or via the contact email address provided in the website footer.